The QA of Product Design

Posted by alanandrew on Wednesday, September 8, 2010 under Third-Party Articles | Comments are de-activated

I bring this article to you courtesy of Gryphon Mountain Journals, as I think it adds enormous pertinence to what I do. You may view the original article here.

Technical Communication: The QA of Product Design

Friday, August 13th, 2010

In our ongoing department reorganization, we technical writers are experiencing some angst as we carve out a desirable place for ourselves. However, as we’ve talked about it as a community of practice (no longer as an organized team with our own manager), I think we’re coming to an agreement that now is the time to make things happen—to strike, as Tom likes to say.

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Supporting Product Demos with User Assistance

Posted by alanandrew on under Third-Party Articles | Comments are de-activated

I bring this article to you courtesy of UXmatters, as I think it adds enormous pertinence to what I do. You may view the original article here.

Making the Deal: Supporting Product Demos with User Assistance

By Mike Hughes

Published: August 23, 2010

“While user assistance does have a positive impact on product acceptance and user satisfaction, it does not usually play a major role in influencing someone’s decision to buy a product.”
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The Evolution Of User Manuals

Posted by alanandrew on under Third-Party Articles | Comments are de-activated

I bring this article to you courtesy of Forbes.com, as I think it adds enormous pertinence to what I do. You may view the original artical here.

Aaron Fulkerson, 08.09.10, 12:00 PM EDT

Product and services documentation is now a core business asset that can drive revenues.

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Aaron Fulkerson

When people in technology hear the word “documentation” it conjures images of the ’90s, when software shipped on CDs, in boxes, with thousand-page user manuals that were costly to create and bordered on useless to the end user. The teams authoring those materials have been viewed as a cost center, and their products only minimally satiating customer demand for product documentation.

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