Product and services documentation is now a core business asset that can drive revenues.
When people in technology hear the word “documentation” it conjures images of the ’90s, when software shipped on CDs, in boxes, with thousand-page user manuals that were costly to create and bordered on useless to the end user. The teams authoring those materials have been viewed as a cost center, and their products only minimally satiating customer demand for product documentation.
Many people would associate technical writing with the instruction guides and manuals that accompany computers, software and the various other appliances that we buy. Seldom is the field of technical writing associated with engineering and functional documentation. For example, the little folded sheet that attempts to explain how to assemble that new clip-together furniture you bought, or the documents that help you complete your tax return.Continue reading “Trends in Technical Writing”
Technical Writing in South Africa is, in my opinion, very much in its infancy.
In my time as a self-employed contract Technical Writer, I have come to realise that some software development houses would appear to regard a Technical Writer as not dissimilar to that of a glorified typist who would produce something resembling a user manual. The practice of delegating the production of a user manual to the developer or to the marketing department is also one that is used quite often.
Just when you thought Technical Writing was a function that only specialists did, then they go and create a musical. Have a listen to the “The Technical Writer Song”, a video created by an unknown technical writer.