The First Help Desk Call
What is Technical Writing?
Technical Writing in South Africa is, in my opinion, very much in its infancy.
In my time as a self-employed contract Technical Writer, I have come to realise that some software development houses would appear to regard a Technical Writer as not dissimilar to that of a glorified typist who would produce something resembling a user manual. The practice of delegating the production of a user manual to the developer or to the marketing department is also one that is used quite often.
Just when you thought Technical Writing was a function that only specialists did, then they go and create a musical. Have a listen to the “The Technical Writer Song”, a video created by an unknown technical writer.