How your customers feel about the user assistance your company provides.

I have posted this opinion poll so that software developers and users may gain an understanding of the myth that abounds in software and product development and marketing that “No one reads the manual” and alerting you to the fact that skimping on technical documentation can cost money

I bring this article to you courtesy of Sharon Burton, as I think it adds enormous pertinence to what I do. You may view the original article here.

This poll certainly supports the opinions I put forward in my previous article.