Some business managers fail to recognize the impact on profitability of good technical documentation and other support literature, or the lack thereof.
You might hear them say—as I have—“It’s not really a priority at the moment” or “We may consider it later” or even “It cost too much, we’ll have to do without it”. And yet, with your eyes and ears open, you will learn that:
- Many industrial accidents happen because of inadequate procedural documentation or training.
- Many high-tech products fail in the marketplace because customers don’t receive the information they need to use them effectively.
- Many investments in costly new business systems fail to achieve results because structured training and user assistance materials are not part of the plan.