I bring this article to you courtesy of Gryphon Mountain Journals, as I think it adds enormous pertinence to what I do. You may view the original article here.
Friday, August 13th, 2010
In our ongoing department reorganization, we technical writers are experiencing some angst as we carve out a desirable place for ourselves. However, as we’ve talked about it as a community of practice (no longer as an organized team with our own manager), I think we’re coming to an agreement that now is the time to make things happen—to strike, as Tom likes to say.
Continue reading “The QA of Product Design”
I bring this article to you courtesy of UXmatters, as I think it adds enormous pertinence to what I do. You may view the original article here.
Making the Deal: Supporting Product Demos with User Assistance
By Mike Hughes
Published: August 23, 2010
“While user assistance does have a positive impact on product acceptance and user satisfaction, it does not usually play a major role in influencing someone’s decision to buy a product.”
I bring this article to you courtesy of Forbes.com, as I think it adds enormous pertinence to what I do. You may view the original artical here.
Product and services documentation is now a core business asset that can drive revenues.
When people in technology hear the word “documentation” it conjures images of the ’90s, when software shipped on CDs, in boxes, with thousand-page user manuals that were costly to create and bordered on useless to the end user. The teams authoring those materials have been viewed as a cost center, and their products only minimally satiating customer demand for product documentation.
Continue reading “The Evolution Of User Manuals”