Deepening documentation’s value by simplifying complexity

Value arguments for docs and tech comm

I bring an excerpt of this article to you courtesy of Tom Johnson, as I think it adds relevance to what I am setting out to achieve with my documentation framework. You may view the original article here.

SUMMARY: Technical writers can also deepen the value of the documentation they create by focusing on areas of complexity to users. Complexity not only involves articulating the “string theory” parts of a system but also formulating the content in a way that users, regardless of their level, can understand. The task of simplifying complexity can only be achieved by leveraging many perspectives across groups; thus, focusing on simplifying complexity will also achieve goals around enabling information flow and improving the customer experience.

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