I bring an excerpt of this article to you courtesy of Tom Johnson, as I think it brings to you opinions from other technical writers around the world to help expose new trends and also supports my own documentation framework approach. You may view the original article here.
Origins of user-centred documentation
User-centred documentation stems from user-centred design. With user-centred design, designers usually study their users in depth as they design products. Designers may do any of the following to get a better understanding of users:
- Observe users in their own environment
- Do task analysis to define the steps users take
- Storyboard user workflows and goals
- Do A/B testing with prototypes
- Create personas that represent typical users
- Gather feedback in usability labs, and more
The goal of user-centred design is to create a product that users love. Continue reading “User Centred Documentation”
I bring this article to you courtesy of Scott Cooley, as I think it brings to you opinions from other technical writers around the world to help expose new trends and better thinking to the realm of User Documentation. You may view the original article here.
In previous blog posts, we’ve written a lot about the courses available in Deque University, but did you know Deque U is also the home of our product documentation? These include comprehensive reference materials about our products, including user guides, quick reference guides, and automated rule information and remediation advice. In fact, this user documentation often serves as the basis of much of the product training we do in order to ensure that everyone who uses our products is using them efficiently. In this post, we’re going to cover the importance of sections like the product resources side of Deque University. This part of Deque hasn’t been highlighted as much as our course offering, but it’s no less relevant. That’s because the right product training is a huge part of cultivating self-sufficiency in web accessibility. Continue reading “Why User Documentation Is Important”