I bring this article to you courtesy of Jacquie Samuels, as I think it adds relevance to what I am setting out to achieve with my documentation framework. You may view the original article here.
GREAT DOCUMENTATION CAN SAVE YOU BIG BUCKS WHEN IT COMES TO SUPPORT BY JACQUIE SAMUELS
Let’s get back to the basics for a moment. Technical documentation has many diverse drivers, but ultimately, it all strives to perform one function: assist users so they can do what they want to do with the product. Sometimes they already know what they want to do, other times the documentation helps educate them.