I bring this article to you courtesy of Jacquie Samuels, as I think it adds relevance to what I am setting out to achieve with my documentation framework. You may view the original article here.
GREAT DOCUMENTATION CAN SAVE YOU BIG BUCKS WHEN IT COMES TO SUPPORT BY JACQUIE SAMUELS
Let’s get back to the basics for a moment. Technical documentation has many diverse drivers, but ultimately, it all strives to perform one function: assist users so they can do what they want to do with the product. Sometimes they already know what they want to do, other times the documentation helps educate them.
Continue reading “Great documentation saves money”
I bring this article to you courtesy of Forbes.com, as I think it adds enormous pertinence to what I do. You may view the original artical here.
Product and services documentation is now a core business asset that can drive revenues.
When people in technology hear the word “documentation” it conjures images of the ’90s, when software shipped on CDs, in boxes, with thousand-page user manuals that were costly to create and bordered on useless to the end user. The teams authoring those materials have been viewed as a cost center, and their products only minimally satiating customer demand for product documentation.
Continue reading “The Evolution Of User Manuals”